Your Privacy at fbbaje
At fbbaje, your personal data is treated with the same care we apply to every aspect of our platform. This Privacy Policy explains exactly what information we collect, why we collect it, how we use and protect it, and what rights you hold as a fbbaje player based in Bangladesh.
Our Commitments
How fbbaje Protects Your Data
Before diving into the full legal text, here is a plain-English summary of the core privacy commitments fbbaje makes to every player. These summaries are provided for clarity only; the full policy sections below are the legally binding statements.
SSL Encryption on All Data
Every piece of data transmitted between your device and fbbaje is protected by industry-standard SSL/TLS encryption. Your login credentials, payment details, and personal information travel over secure, encrypted connections at all times.
No Data Sold to Third Parties
fbbaje does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. Your data is shared only where strictly necessary for platform operations, KYC compliance, or as required by applicable law.
Defined Retention Periods
fbbaje keeps your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Once your data is no longer needed, it is securely deleted or anonymised in line with our retention schedule.
Your Rights Are Respected
You have the right to access, correct, and request deletion of your personal data held by fbbaje. You can also object to certain types of processing and withdraw consent where consent is the legal basis. All such requests are handled by our support team within 30 days.
Transparent Cookie Use
fbbaje uses cookies and similar tracking technologies only for essential platform functionality, analytics, and fraud prevention. We do not use third-party advertising cookies to build marketing profiles. Full details of our cookie categories are set out in this policy.
KYC Data Handled Responsibly
Identity documents submitted for KYC verification — including NID cards, passports, and driving licences — are processed securely and used exclusively for age and identity verification. KYC documents are never shared with third parties except where required by law enforcement or regulatory request.
Section 1
Information We Collect
When you register, access, or use the fbbaje platform, we collect certain categories of personal information. The specific data we collect depends on how you interact with fbbaje and what features or services you use. Below is a comprehensive account of the categories of personal data we collect and the circumstances in which each category is gathered.
Registration Data: When you create a fbbaje Account, we collect your legal full name, date of birth, Bangladesh mobile number (used for OTP verification), email address, and a username of your choosing. This data is collected directly from you during the registration process and is required to open and maintain your Account.
Identity Verification (KYC) Data: To comply with our age verification and anti-money-laundering obligations, we may require copies of your National Identity Card (NID), passport, or Bangladesh driving licence, as well as proof of address documents. These documents are collected when you request a withdrawal or when our risk management systems flag your Account for verification.
Financial Data: We collect the mobile wallet numbers (bKash, Nagad, Rocket, Upay, SureCash) or card details (Visa, Mastercard) you use to deposit and withdraw funds. Full card numbers are not stored on fbbaje servers — they are processed via our certified payment partners and tokenised for your security.
Transactional Data: We maintain records of all deposits, withdrawals, bets placed, games played, bonus claims, and Account balance changes associated with your fbbaje Account. These records are kept for accounting, compliance, and dispute resolution purposes.
Technical Data: When you access fbbaje, our servers automatically collect your IP address, device type, operating system, browser type and version, screen resolution, and session timestamps. This technical data helps us deliver a consistent experience and detect suspicious access patterns.
Behavioural Data: We collect data about how you interact with the Platform — including which pages you visit, how long you spend on each game, which features you use, and your betting patterns. This data is used to improve the Platform, personalise your experience, and monitor for responsible gaming indicators.
Communications Data: If you contact our support team by email or live chat, we retain a record of that correspondence. This includes your support queries, our responses, and any attachments you submit (such as screenshots or documents).
Data Minimisation Principle
fbbaje collects only the personal data that is strictly necessary for the purposes described in this Privacy Policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless it is directly relevant to a responsible gaming welfare assessment and you have provided it voluntarily.
Data Categories at a Glance
| Category | Required? |
|---|---|
| Registration Data | Always |
| KYC / Identity Documents | On Withdrawal |
| Financial / Payment Data | For Transactions |
| Technical / Device Data | Automatic |
| Behavioural / Play Data | Automatic |
| Communications Data | If You Contact Us |
Section 2
How We Use Your Data
fbbaje uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with these stated purposes without first seeking your consent or establishing a separate legal basis.
- Account Management: To create, maintain, and manage your fbbaje Account, including processing registrations, enabling logins, updating profile information, and handling account closure requests.
- Service Delivery: To provide all features of the Platform — sports betting, live casino, slots, crash games, and bingo — and to ensure these services function correctly on your device.
- Payment Processing: To process deposits and withdrawals, reconcile transactions, and maintain accurate financial records associated with your Account.
- Identity Verification (KYC): To verify your age, identity, and payment method ownership in compliance with our anti-money-laundering and responsible gaming obligations.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and other prohibited conduct described in our Terms & Conditions.
- Responsible Gaming Monitoring: To monitor your gaming patterns for indicators of problem gambling behaviour, apply responsible gaming tools (deposit limits, session reminders, self-exclusion), and conduct welfare checks where our systems flag a concern.
- Platform Improvement: To analyse how players use fbbaje, identify technical issues, and develop new features and improvements based on aggregated, anonymised usage data.
- Customer Support: To respond to your support queries, investigate complaints, and provide assistance via email or live chat.
- Legal Compliance: To comply with applicable laws, respond to lawful requests from law enforcement or regulatory authorities in Bangladesh, and enforce our Terms & Conditions.
- Promotional Communications: Where you have opted in to marketing communications, to send you information about fbbaje promotions, bonuses, and seasonal offers relevant to Bangladesh — including Eid reload bonuses, Pohela Boishakh promotions, and BPL betting boosts. You may opt out of marketing communications at any time via your Account settings or by contacting our support team.
fbbaje does not use your personal data for automated individual decision-making that produces significant legal effects, except where such processing is necessary for fraud detection or KYC verification. In those cases, you have the right to request human review of any automated decision that affects your Account.
Section 3
Legal Basis for Processing
fbbaje processes your personal data on one or more of the following legal bases, depending on the purpose of processing:
| Processing Purpose | Legal Basis | Details |
|---|---|---|
| Account registration and management | Contract | Necessary to perform the contract between you and fbbaje (the Terms & Conditions you accepted at registration). |
| Payment processing and financial records | Contract | Necessary to process deposits and withdrawals as part of the services you have contracted for. |
| KYC identity verification | Legal Obligation | Required to comply with anti-money-laundering obligations and age verification duties. |
| Fraud prevention and security | Legitimate Interest | fbbaje has a legitimate interest in protecting the Platform and its players from fraud, abuse, and financial crime. |
| Responsible gaming monitoring | Legal Obligation / Legitimate Interest | Required as part of responsible gaming duty of care; also in fbbaje's legitimate interest to maintain a safe platform. |
| Platform analytics and improvement | Legitimate Interest | fbbaje has a legitimate interest in understanding platform usage to improve services. Data is aggregated and anonymised where possible. |
| Marketing communications | Consent | Only where you have explicitly opted in to receive promotional communications. Consent is freely given, specific, and withdrawable at any time. |
| Legal compliance and regulatory requests | Legal Obligation | Required to comply with applicable laws and respond to lawful requests from authorities in Bangladesh. |
Section 5
Data Sharing & Disclosure
fbbaje does not sell or rent your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.
Payment Service Providers: To process deposits and withdrawals, we share the minimum necessary payment data with our certified payment partners — including bKash, Nagad, Rocket, Upay, SureCash, and Visa/Mastercard acquiring banks. These providers are bound by their own data protection obligations and are contractually prohibited from using your data for any purpose beyond the transaction for which it was shared.
KYC and Identity Verification Partners: Where we use third-party identity verification services to process KYC documents, your identity documents are shared with those providers solely for the purpose of verification. All KYC partners are subject to strict contractual data protection obligations and are prohibited from using your data for any other purpose.
Game Content Providers: Casino game studios (including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, and Microgaming) may receive anonymised session identifiers necessary for game delivery and fair-play auditing. These providers do not receive your name, mobile number, email address, or payment details.
Legal and Regulatory Authorities: fbbaje will disclose personal data to law enforcement agencies, regulatory authorities, or courts in Bangladesh or other applicable jurisdictions where we are legally required to do so. We will notify you of any such disclosure where permitted by law to do so.
Fraud Prevention Networks: In cases of suspected fraud, money laundering, or serious breach of our Terms & Conditions, fbbaje may share relevant Account data with industry fraud prevention networks and financial intelligence services to protect other platforms and players.
Business Transfers: In the event that fbbaje or any substantial part of its business is transferred to a third party through merger, acquisition, or asset sale, your personal data may form part of the transferred assets. We will notify you of any such transfer in advance and ensure that your data continues to be protected by standards equivalent to this Privacy Policy.
In all cases where personal data is shared with third parties, fbbaje requires those parties to maintain appropriate technical and organisational data security measures. We do not permit third-party recipients to further disclose your data except where required by law.
Section 6
Data Retention
fbbaje retains your personal data for no longer than is necessary for the purposes for which it was collected, or for such longer period as may be required or permitted by applicable law. The following retention periods apply to the main categories of data we hold:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of Account + 5 years | Anti-money-laundering compliance and dispute resolution obligations. |
| KYC identity documents | Duration of Account + 5 years | Regulatory record-keeping requirements applicable to online gaming operations. |
| Financial transaction records | 7 years from transaction date | Accounting, tax, and anti-money-laundering regulatory requirements. |
| Betting and gaming history | Duration of Account + 3 years | Dispute resolution, responsible gaming monitoring, and fair play auditing. |
| Support correspondence | 3 years from last interaction | Service quality, dispute resolution, and legal claims handling. |
| Technical and device logs | 13 months on a rolling basis | Security monitoring, fraud detection, and platform performance analysis. |
| Marketing consent records | Until consent is withdrawn + 1 year | Evidence of lawful basis for marketing communications. |
Upon expiry of the applicable retention period, personal data is either securely deleted from fbbaje's systems or irreversibly anonymised so that it can no longer be associated with any individual player. Anonymised, aggregated data (which cannot identify you) may be retained indefinitely for statistical and analytical purposes.
Where you request deletion of your Account and personal data before the end of the applicable retention period, fbbaje will delete all data that we are not legally required to retain and will restrict processing of the data we are required to keep to the minimum necessary for the legal obligation being fulfilled.
Section 7
Data Security Measures
fbbaje takes the security of your personal data seriously. We implement a layered set of technical and organisational security measures designed to protect your data against unauthorised access, loss, destruction, alteration, or disclosure. These measures are reviewed and updated on a regular basis to address emerging security threats.
Transport Security: All data transmitted between your device and fbbaje's servers is encrypted using TLS 1.2 or higher. We enforce HTTPS across all pages and API endpoints. HTTP connections are automatically redirected to HTTPS.
Data Storage Security: Personal data stored on fbbaje's servers is encrypted at rest using AES-256 encryption. Databases containing sensitive Account information are hosted in access-controlled environments with strict role-based access controls limiting which staff can view personal data.
Access Controls: Access to systems containing personal data is restricted to fbbaje staff who require it to perform their job functions. All staff with access to personal data are bound by confidentiality obligations and receive regular data protection training. Access is logged and audited.
Payment Security: fbbaje does not store full card numbers or mobile banking PINs on its servers. Payment credentials are tokenised by our certified payment processing partners. Our payment integration follows industry security standards applicable to online payment processing.
Account Security: Your fbbaje Account is protected by a password of your choosing, OTP verification for sensitive actions, and session timeout controls. We strongly recommend using a strong, unique password for your fbbaje Account and not sharing your login credentials with any third party. fbbaje staff will never ask you for your password.
Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, fbbaje will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach. A record of all data security incidents is maintained internally.
Report a Security Concern
If you believe your fbbaje Account has been compromised, or if you discover a security vulnerability on the Platform, please contact our support team immediately at [email protected]. Do not disclose security vulnerabilities publicly before giving fbbaje a reasonable opportunity to investigate and respond.
Security Highlights
- TLS 1.2+ encryption on all data in transit
- AES-256 encryption for data stored at rest
- Role-based access controls with full audit logging
- Tokenised payment credentials — no raw card data stored
- OTP verification for sensitive Account actions
- Formal data breach incident response procedure
Section 8
Your Privacy Rights
As a fbbaje player, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please submit a written request to our support team at [email protected]. We will respond to all valid requests within 30 days of receipt. In cases of complexity or high volume, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
- Right of Access: You have the right to request a copy of the personal data fbbaje holds about you, together with information about how it is being processed. We will provide this information in a clear, structured format free of charge.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain Account details directly through your Account settings; for other corrections, please contact our support team.
- Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and consent is the only legal basis for processing), or where you object to processing based on legitimate interests and we cannot demonstrate overriding grounds. Note that this right is subject to our legal obligations to retain certain data as described in Section 6.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about accuracy is being resolved, or where processing is unlawful but you prefer restriction to deletion.
- Right to Object: You have the right to object to processing of your personal data that is based on fbbaje's legitimate interests. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
- Right to Withdraw Consent: Where we process your data based on your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
- Right to Data Portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive the personal data you provided to us in a structured, commonly used, machine-readable format.
fbbaje will not discriminate against you for exercising any of these rights. Exercising a privacy right will not result in any reduction in the quality of services provided to you, provided that your Account remains open and in good standing. Where exercising a right results in Account closure (for example, a request for full erasure), we will process any outstanding real-money balance in accordance with our Terms & Conditions before closing the Account.
Section 9
Third-Party Services
The fbbaje Platform integrates with a number of third-party services in order to deliver its full range of features. This section explains how those integrations relate to your privacy and what data is shared with each category of third-party provider.
Game Studios and Content Providers: Live casino, slots, crash games, and bingo content is delivered by licensed third-party game studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. When you launch a game, a session identifier is passed to the relevant studio to authenticate the session and enable gameplay. Game studios do not receive your full name, mobile number, email address, or payment details. All game results are determined by certified random number generators and are subject to independent fair-play auditing.
Payment Processors: Transactions via bKash, Nagad, Rocket, Upay, SureCash, Visa, and Mastercard are processed by our certified payment partners. Each payment partner operates under its own privacy policy and data protection obligations. fbbaje shares only the minimum data necessary to initiate and confirm each transaction. You are encouraged to review the privacy policies of these payment providers directly.
Analytics Services: fbbaje uses first-party analytics tools to collect anonymised, aggregated data about Platform usage. We do not currently use Google Analytics, Facebook Pixel, or other third-party analytics services that send your data to external parties for advertising or profiling purposes.
External Links: The fbbaje Platform does not contain links to external websites or third-party platforms other than those necessary for payment processing or game content delivery. This Privacy Policy applies only to fbbaje's own Platform and does not govern the data practices of any third-party website or service you may independently access.
Bangladesh Payment Networks: Where transactions are processed through the Bangladesh national payment infrastructure (including Dutch-Bangla Bank, BRAC Bank, City Bank, Sonali Bank, or Islami Bank), those institutions operate under their own regulatory obligations and privacy frameworks. fbbaje does not control the data practices of Bangladesh banking institutions beyond the data shared for the specific transaction.
Section 10
Policy Updates & Contact
fbbaje reserves the right to update or amend this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page and, where the changes are material, we will notify registered players via email or an in-Platform notification before the changes take effect. Your continued use of the Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.
We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data. The most current version of this Privacy Policy will always be accessible at fbbaje.vip/privacy-policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way fbbaje handles your personal data, please contact our Data Protection team in English at [email protected]. Our support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).
When submitting a privacy request, please include your registered username or email address and a clear description of your request so that we can process it efficiently. For Account access requests, we may need to verify your identity before releasing Account data.
This Privacy Policy was last reviewed and updated in January 2026 and supersedes all previous versions. If you have any concerns about how fbbaje handles your personal data that our support team has not been able to resolve, you have the right to raise a formal complaint with the relevant data protection authority in your jurisdiction.
Privacy Reviewed
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